Privacy Policy

1. Introduction

Welcome to Erena ("https://erena.io"), operated by Farsoft ("we," "us," or "our"). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our esports tournament platform.

By using Erena, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

• Account Information: Username, email address, password, and profile details
• Profile Information: Avatar, bio, country, gaming profiles, and in-game identifiers
• Payment Information: When you make purchases or receive payments, we collect transaction details. Payment processing is handled by third-party providers (PayPal, Stripe)
• Tournament Data: Registration information, match results, and tournament participation history
• Communications: Messages sent through our platform, support requests, and feedback

2.2 Information Collected Automatically

• Device Information: Browser type, operating system, device identifiers
• Usage Data: Pages visited, features used, time spent on the platform
• Log Data: IP address, access times, referring URLs
• Cookies: We use cookies and similar technologies for authentication and preferences

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our platform
• Process tournament registrations and manage competitions
• Process payments and payouts through our payment partners
• Send notifications about tournaments, matches, and account activity
• Respond to your comments, questions, and support requests
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues and fraud
• Enforce our Terms of Service and protect user safety

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Public Profile: Your username, avatar, and tournament statistics are publicly visible
• Tournament Organizers: When you register for tournaments, organizers receive necessary registration details
• Payment Processors: We share transaction information with PayPal and Stripe to process payments
• Service Providers: We may share data with vendors who assist in operating our platform
• Legal Requirements: We may disclose information if required by law or to protect rights and safety
• Business Transfers: In the event of a merger or acquisition, user information may be transferred

We do not sell your personal information to third parties.

5. Payment Processing

Erena uses third-party payment processors, including PayPal and Stripe, to handle financial transactions. When you make a payment or receive a payout:

• Payment information is collected and processed directly by these providers
• We do not store complete credit card numbers or bank account details
• These providers have their own privacy policies governing the use of your information
• Tournament organizers receive payments through their connected PayPal or Stripe accounts

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit using HTTPS/TLS
• Secure authentication mechanisms
• Regular security assessments and updates
• Access controls limiting who can view user data

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. We may retain certain information as required by law or for legitimate business purposes, such as:

• Transaction records for financial and tax compliance
• Tournament history for leaderboards and statistics
• Communications related to disputes or support

8. Your Rights and Choices

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and associated data
• Portability: Receive your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Notifications: Manage push notification preferences in your account settings

To exercise these rights, please contact us at support@farosoft.io.

9. Cookies and Tracking

We use cookies and similar technologies to:

• Keep you logged in to your account
• Remember your preferences (such as theme settings)
• Analyze how users interact with our platform

You can control cookies through your browser settings, but disabling cookies may affect platform functionality.

10. Children's Privacy

Erena is not intended for users under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected data from a child under 13, we will take steps to delete such information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We take appropriate safeguards to ensure your data is protected in accordance with this policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Effective Date." Your continued use of Erena after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: